Published Date : 2025-Jan-09
The Operations Support System (OSS) and Business Support System (BSS) market is a cornerstone of the telecommunications and IT industry. These systems help service providers manage their networks, streamline operations, and improve customer experiences. With increasing demand for 5G, cloud-native solutions, and IoT integration, the OSS/BSS market is set for significant growth in 2024.
Here are the top leading companies driving innovation and leading the global OSS/BSS market: Amdocs, Ericsson AB, Nokia Corporation, Huawei Technologies, Netcracker Technology, Accenture, Oracle Corporation, Comarch SA, CSG Systems International and IBM Corporation.
Headquarters: Chesterfield, Missouri, USA
Founded: 1982
Employees: Approx. 30,000 (2023)
Revenue: Approx. $4.6 billion (2023)
Overview: Amdocs Ltd. is a leading provider of software and services for communications, media, and financial service providers. The company specializes in OSS (Operations Support Systems) and BSS (Business Support Systems), delivering solutions that enhance customer experiences, streamline operations, and enable monetization of next-generation networks like 5G. Amdocs leverages cutting-edge technologies, including AI, machine learning, and cloud computing, to drive digital transformation for its clients worldwide.
Amdocs continues to lead the OSS/BSS market with its innovative, cloud-native, and AI-driven solutions. As telecom operators focus on 5G, IoT, and digital services, Amdocs is well-positioned to support their growth and evolution. With a strong emphasis on sustainability, customer experience, and operational efficiency, Amdocs remains a key player in shaping the future of telecommunications and IT in 2024 and beyond.
Regional Analysis: Strong in North America and Europe, with a growing presence in Asia-Pacific.
Headquarters: Stockholm, Sweden
Founded: 1876
Employees: Approx. 100,000 (2023)
Revenue: Approx. $25.6 billion (2023)
Overview: Ericsson AB is a global leader in telecommunications and network infrastructure, offering state-of-the-art OSS (Operations Support Systems) and BSS (Business Support Systems) solutions. With a strong focus on 5G, IoT, and cloud-native technologies, Ericsson provides tools to streamline network management, optimize service delivery, and enhance customer experiences. Its OSS/BSS portfolio empowers telecom operators to monetize new services, improve operational efficiency, and drive digital transformation.
Ericsson continues to lead the OSS/BSS market by delivering innovative solutions tailored for the 5G and IoT era. Its emphasis on automation, AI, and sustainability ensures operators can adapt to evolving market demands while improving efficiency and profitability. As global telecom networks become more complex, Ericsson’s comprehensive offerings position it as a trusted partner for digital transformation in 2024 and beyond.
Regional Analysis: Dominates Europe and has a strong foothold in Asia-Pacific and North America.
Headquarters: Espoo, Finland
Founded: 1865
Employees: Approx. 87,000 (2023)
Revenue: Approx. $25 billion (2023)
Overview: Nokia Corporation is a global leader in telecommunications, network infrastructure, and digital services. Its OSS (Operations Support Systems) and BSS (Business Support Systems) offerings empower service providers to optimize network operations, enhance customer experiences, and monetize new services like 5G and IoT. Nokia’s focus on automation, AI, and cloud-native solutions positions it as a top innovator in the OSS/BSS market.
Nokia’s cutting-edge OSS/BSS solutions address the evolving needs of telecom operators in the 5G and IoT era. By combining automation, analytics, and cloud-native technologies, Nokia enables its customers to enhance operational efficiency, monetize services, and deliver superior customer experiences. As global demand for digital transformation accelerates, Nokia remains at the forefront of innovation, shaping the telecommunications landscape in 2024 and beyond.
Regional Analysis: Strong market share in Europe, North America, and growing in emerging markets.
Headquarters: Shenzhen, China
Founded: 1987
Employees: Approx. 207,000 (2023)
Revenue: Approx. $92 billion (2023)
Overview: Huawei Technologies is a global leader in telecommunications and digital technology, providing advanced OSS (Operations Support Systems) and BSS (Business Support Systems) solutions. With a strong focus on innovation, Huawei leverages AI, big data, and cloud-native technologies to optimize network operations, enable 5G monetization, and enhance customer experiences. Its comprehensive portfolio caters to operators worldwide, driving digital transformation and operational efficiency.
Huawei Technologies is shaping the future of OSS/BSS with its cutting-edge technologies and customer-centric solutions. Its emphasis on AI, automation, and 5G monetization ensures that telecom operators can stay competitive in a rapidly evolving landscape. As the demand for efficient and scalable systems continues to grow, Huawei’s solutions are expected to play a pivotal role in the global telecom industry in 2024 and beyond.
Regional Analysis: Dominant in Asia-Pacific, with increasing adoption in Africa and Latin America.
Headquarters: Waltham, Massachusetts, USA
Founded: 1993
Employees: Approx. 10,000 (2023)
Revenue: Approx. $2 billion (2023)
Overview: Netcracker Technology, a subsidiary of NEC Corporation, is a leading provider of OSS (Operations Support Systems) and BSS (Business Support Systems) solutions. Known for its cloud-native, AI-driven platforms, Netcracker enables telecom operators and service providers to drive digital transformation, monetize new technologies like 5G, and deliver exceptional customer experiences. Its end-to-end solutions cover network orchestration, service assurance, and revenue management.
Netcracker Technology is at the forefront of the OSS/BSS market, driving innovation and enabling telecom operators to adapt to the demands of 5G, IoT, and cloud-based services. Its emphasis on automation, scalability, and customer engagement ensures it remains a key player in the global market. As telecom operators worldwide continue their digital transformation journeys, Netcracker’s comprehensive solutions will play a pivotal role in shaping the industry in 2024 and beyond.
Regional Analysis: Strong in North America, with notable projects in Europe and Asia.
Headquarters: Dublin, Ireland
Founded: 1989
Employees: Approx. 738,000 (2023)
Revenue: Approx. $64 billion (2023)
Overview: Accenture is a global professional services company offering solutions across strategy, consulting, technology, and operations. In the OSS/BSS market, Accenture focuses on enabling telecom operators to modernize their infrastructure, optimize operations, and enhance customer experiences. Its expertise in cloud computing, AI, and 5G empowers clients to drive digital transformation and stay competitive in a rapidly evolving telecommunications landscape.
Accenture’s expertise in digital transformation, combined with its advanced OSS/BSS solutions, positions it as a key partner for telecom operators navigating the challenges of 5G, IoT, and customer-centricity. Its emphasis on sustainability, automation, and AI ensures that Accenture remains a market leader. As demand for modernization and innovation continues to grow, Accenture is poised for significant influence in the OSS/BSS market in 2024 and beyond.
Regional Analysis: Global reach with strong presence in North America, Europe, and Asia-Pacific.
Headquarters: Austin, Texas, USA
Founded: 1977
Employees: Approx. 143,000 (2023)
Revenue: Approx. $49 billion (2023)
Overview: Oracle Corporation is a global leader in database management, cloud computing, and enterprise software. In the OSS/BSS domain, Oracle provides end-to-end solutions that enable telecom operators to manage operations, optimize customer experiences, and monetize next-generation services like 5G and IoT. Oracle’s cloud-native platforms and AI-driven analytics empower service providers to drive innovation, streamline processes, and enhance scalability.
Oracle Corporation continues to lead the OSS/BSS market with its innovative, cloud-native solutions tailored for the telecom industry’s evolving needs. Its focus on AI, automation, and real-time capabilities ensures operators can stay competitive while improving customer experiences. As global demand for 5G and IoT services accelerates, Oracle is poised to remain a dominant force in the OSS/BSS market in 2024 and beyond.
Regional Analysis: Strong in North America and Europe, with growing adoption in Asia and the Middle East.
Headquarters: Greenwood Village, Colorado, USA
Founded: 1994
Employees: Approx. 5,200 (2023)
Revenue: Approx. $1.2 billion (2023)
Overview: CSG is a leading provider of OSS (Operations Support Systems) and BSS (Business Support Systems) solutions, specializing in customer engagement, billing, and revenue management for telecom and digital service providers. With a focus on real-time solutions, CSG enables operators to monetize services, improve operational efficiency, and enhance customer experiences. Its cloud-native, AI-driven platforms are tailored to meet the demands of 5G, IoT, and OTT (over-the-top) services.
CSG Systems International is at the forefront of OSS/BSS innovation, delivering customer-centric solutions that help telecom operators adapt to the rapidly evolving digital landscape. Its expertise in 5G monetization, AI-driven engagement, and cloud-native platforms ensures it remains a key enabler for telecom operators globally. With growing demand for scalable and efficient systems, CSG is poised for significant growth and influence in the OSS/BSS market in 2024 and beyond.
Regional Analysis: Strong in North America and Latin America, with growing presence in Europe.
Headquarters: Armonk, New York, USA
Founded: 1911
Employees: Approx. 288,000 (2023)
Revenue: Approx. $60.5 billion (2023)
Overview: IBM Corporation is a global leader in technology, providing cutting-edge solutions for industries, including telecommunications. In the OSS (Operations Support Systems) and BSS (Business Support Systems) market, IBM leverages its expertise in artificial intelligence (AI), hybrid cloud, and automation to deliver solutions that enable service providers to enhance network operations, improve customer experiences, and monetize next-generation technologies such as 5G, IoT, and edge computing.
IBM Corporation continues to lead the OSS/BSS market with its AI, cloud-native, and blockchain-driven solutions. Its focus on automation, sustainability, and customer-centric innovation ensures telecom operators can meet the challenges of a rapidly evolving industry. As 5G, IoT, and edge computing adoption accelerate globally, IBM’s comprehensive offerings position it as a key enabler of digital transformation in the OSS/BSS market for 2024 and beyond.
Regional Analysis: Global reach with strong presence in North America, Europe, and Asia-Pacific.
