Market Overview

Global OSS and BSS Market size was valued at USD 65.00 Billion in 2023 and is poised to grow from USD 72.33 Billion in 2024 to USD 169.96 Billion by 2032, growing at a CAGR of 11.27% in the forecast period (2024-2032).

OSS and BSS are the backbone for the telecommunication industry in managing network operations along with customer services through infrastructure. OSS refers to all systems and tools associated with the operation management of the network, including network planning, fault management, and performance monitoring. In this case, BSS is focused only on customer-facing operations related to billing, CRM (customer relationship management), and service provisioning.

Driving forces behind OSS/BSS market several factors are driving the OSS and BSS market. For example, the intensity of the network with the technological advancement in 5G and huge IOT devices need advanced OSS solution for effective network management and optimization of performance. BSS solutions also require satisfying needs for digital transformation-from enhanced customer experience to automated billing process and real-time analytics.

Major drivers driving OSS and BSS are the trends of digital service providers and shifts toward cloud-based solutions. The cloud-based OSS/BSS solutions provide scalability, flexibility, and cost efficiency, which enables fast adaptation to changing market conditions and in response to customer requirements by telecom operators. AI/ML is enhancing these systems by providing predictive analytics, automated decision-making, and improving the efficiency of the operation.

Geographically, the market is growing strongly in all regions, though North America and Europe have been early adopters of advanced OSS/BSS technologies. The APAC region has emerged as a crucial growth area due to rapid digitalization, increased mobile penetration, and an expanding base of telecommunications infrastructure.

Key players like IBM, Ericsson, and Nokia are continually innovating and expanding their offerings to gain market share. Additionally, the number of partnerships and collaborations among telecom operators and such a provider of technology for mutually advantageous strengths and furthering the progress in the industry is on the rise.

The OSS and BSS market is growing very fast, with the influence of technological advancement, increasing demand for digital services, and increasing requirements for efficient network and customer management solutions.

Market Dynamics

Market Drivers

Digital Transformation

• As telecom operators transform into digital business models, the related advanced OSS and BSS solutions continuously gain traction. This pull is because of the need for management of digital services in order to deliver an extended portfolio of services; therefore, this is a crucial enabler toward answering the needs of modern consumers, hence remaining competitive.
• Online Billing Traditional billing platforms typically face the issue of transacting volume and complexity in an electronic environment. Sophisticated BSS solutions manage online billings that provide timely updates and various payment methods to ensure their timely accuracy in billing.
• Customer Self Service Today's customers don't want seamless, on-demand access to their accounts and services. OSS/BSS solutions have resulted in self-service platforms that empower customers to manage their accounts, debug errors, and even make changes without direct assistance from the team of a customer support system. This doesn't only work out well for the user experience but also eases the load on people processing customer requests.
• Automated Service Provisioning In the quick rollout of new digitized services, automated provisioning ensures that newly deployed service infrastructure can be set up fast and efficiently. Advanced OSS solutions make this possible by automatically setting up or configuring services, thus shortening the time needed for manual intervention and down time. This automation contributes towards scalability and flexibility, which should enable telecom operators to keep up with pressing market needs.
• In short, as telecom operators implement digital business models, they need high-end OSS/BSS solutions that would help them to intelligently manage complex digital services. It provides the base for enhancing online billing, better customer self-service, and, most importantly, service provisioning automation-all of which are critical for maintaining operational efficiency and providing superior customer experience in a world of digital first.

5G Deployment

• The rollout of 5G technology significantly impacts the OSS (Operational Support Systems) landscape due to the advanced network complexities it introduces. Unlike previous generations, 5G networks offer ultra-fast speeds, low latency, and massive connectivity for a wide array of devices and applications. These enhancements come with increased demands on network management and optimization.
• Network Complexity 5G networks use a mix of high-frequency millimetre waves and lower frequency bands, requiring sophisticated management to handle diverse signal types and coverage areas. OSS solutions must adapt to this complexity by providing tools for efficient network planning, deployment, and maintenance.
• High-Speed and Low-Latency Requirements The performance capabilities of 5G necessitate real-time monitoring and management to ensure network reliability and quality. OSS solutions need to support high-speed data processing and ultra-low-latency operations to maintain service standards and address issues promptly.
• Enhanced Capabilities Advanced OSS solutions are crucial for optimizing network performance, managing increased traffic volumes, and enabling features like network slicing, which allows multiple virtual networks to operate on the same physical infrastructure.

Market Restraining Factors

Complexity of Customization

• Customization of OSS and BSS solutions will be complex and time-consuming especially from an operational point of view or due to regulatory requirements of a specific operator. The business process, legacy systems, and regulatory compliances might vary from telecom operators.
• Customizing systems complexity defines changes in functionalities of the software, integration with existing infrastructure, and adaptation to particular workflows. All these might demand a great deal of technical expertise and detailed planning so that the customized solution would be merged with all the factors of operation.
• The design of OSS/BSS solution solutions typically requires strong requirement analysis, several iterative developments, and intensive testing to ensure the compatibility and functionality align with the aspirations of an operator. Such a long time delays the introduction of new systems, with a direct impact on the ability of the operator to rapidly capitalize on technological advancement.
• The demand for customization also leads to a higher price mainly due to added development, integration, and sometimes support and maintenance. That would really be very costly in terms of the budget, especially in this case among the smaller operators who have lesser resources.

Limited Skilled Workforce

• Required skills: High-order OSS (Operational Support Systems) and BSS (Business Support Systems) solutions require specific expertise for its implementation and handling due to high order of complexity in the system as well as technical requirements in such kind of technology. Their difficult configuration complex software suggests integration with existing network infrastructure or optimizing it constantly, and hence requires an understood science of technology as well as a specific operational need for telecom operators.
• Expert Skills For professionals who install and manage OSS/BSS, the scope of their knowledge would include software development, network engineering, and systems integration. Moreover, keeping abreast with changes in the telecom industry, the regulatory requirements, and the business process will ensure the complete adaptation of these solutions.
• Complex and fast-changing technologies of modern OSS/BSS systems contribute to the shortage of highly qualified personnel. The absence of highly qualified personnel will be a factor of inadequacy and difficulty in finding and maintaining qualified personnel, hence augmenting the risk of possible delays in deployment and increasing costs and performance sub optimality of the system.
• Inadequate people can create problems in implementing and running the OSS/BSS with its technical effectiveness, thus impacting the efficiency of telecom operations in general. Operators may not be able to utilize their full potential capabilities with such systems, which defeats the aim of making the right improvements in operational functionalities to keep abreast with market demands.

Market Opportunity

5G Deployment

• The higher level of complexity in 5G infrastructure rollouts distinctly improves the opportunities for OSS and BSS providers, as 5G introduces new capabilities such as network slicing, which enables operators to outline several virtual networks over the same physical network based on different service requirements. It further demands ultra-low latency and very high-speed data handling abilities to support new applications like autonomous vehicles and smart cities.
• These new developments demand advanced OSS/BSS solutions that can meet and optimize such high requirements. Providers have to develop systems offering real time network management, automated service provisioning, and analytics capabilities in OSS and BSS functions. Rising demand for such innovative solutions creates large potential for OSS/BSS vendors to solve the novel challenges of 5G and cater to the emergent needs of telecom operators.

Cloud-Based Solutions

• There are also great opportunities for OSS and BSS vendors in this shift to the cloud. Using cloud-based OSS/BSS platforms does have scalability, flexibility, and cost efficiency benefits.
• Cloud solutions offer telecom operators the opportunity for easy scaling up or down of their systems according to demand and hence facilitate dynamic changes in requirements of network traffic and services without extensive hardware upgrades. Also, further flexibility in deployment and integration is accrued with cloud-based platforms which could be easily adapted to facilitate new services and technologies and hence accelerates the reaction to market changes and business needs evolution.
• Cloud infrastructure: such telecom operators minimize the capital expenses related to hardware and reduce the operational cost in terms of system maintenance as well as upgrades. In general, such OSS/BSS solutions help telecom operators to be agile and efficient, as well as save cost better, in a fast-changing environment.

Market Challenges

Complex Integration

• It is a very difficult task to add new OSS/BSS solutions and has high incompatibility with legacy systems. Typically, the interfaces and the technology used in the legacy systems are very ancient. In most situations, the new OSS/BSS solutions do not match the old systems, and therefore their integration would be a significant challenge; it will require tremendous customizations.
• The other thing is that new solutions must adapt to live with existing workflows and data structures, typically demanding a good amount of modifications in both old and new systems. The process necessitates the utilization of abundant technical resources-including skilful persons for development and testing which can increase the cost and prolong the timeframe of deployment even further. Due to necessary and relatively time-consuming tests and customizations, migration into new systems may be longer, and it may delay efficiency in operations and the ramp-up in new technologies.
• These integration issues indicate that there would be the need for shrewd planning and a sound technical solution to ensure that this would be successfully deployed and operated.

High Costs

• Investments in advanced OSS and BSS are highly expensive, and the adoption barrier is significant; for many smaller telecom operators, it happens to be an important barrier. Upfront investment costs also include software licenses: their cost is intrinsically high for complex systems. Additional investments in new OSS/BSS in hardware would be required to support such solutions. Integrating new OSS/BSS with existing infrastructure involves further high costs related to professional services and customization.
• The cost of acquiring these licenses, the upgrade of hardware, and the integration services is too high and can be weighty for the smaller operators with meagre budgets. Such heavy up-front investment becomes a disincentive and excludes smaller telecom operators from using advanced OSS/BSS systems, thus hindering their modernization operations and competence in the market.
• The overall investment in such systems could be enormous, with this being a big deterrent for smaller operators and influencing the efficiency of the operations.

Key Industry Developments

• In February 2024, Ericsson partnered with MTN Group for continued delivery to MTN of two flagship products from the Ericsson Business and Operations Support Systems portfolio, Ericsson Charging and Ericsson Mediation. These solutions are integrated with Ericsson Dynamic Activation (EDA) from the Ericsson Network Management portfolio.
• In December 2023, Nokia partnered with Innova, to create and deliver programmable network solutions. The partnership accelerates the digital transformation of enterprises in industries such as banking/financial services, transportation and logistics, technology, life sciences, retail, and industrial sectors.
• In July 2023, The acquisition of Ericom by Cradlepoint bolsters Ericsson's global enterprise aspirations. Cradlepoint, known for its expertise in enterprise-centric wireless WAN and private 5G networks, is now integrated into Ericsson's Business Area Enterprise Wireless Solutions (BEWS).

Report Coverage

The report will cover the qualitative and quantitative data on the global OSS & BSS Market. The qualitative data includes latest trends, market players analysis, market drivers, market opportunity, and many others. Also, the report quantitative data includes market size for every region, country, and segments according to your requirements. We can also provide customize report in every industry vertical.

Report Scope and Segmentations:

OSS & BSS Market Players Analysis:

• Accenture PLC
• Agile Network Systems
• Amdocs
• BMC Software Inc.
• Broadcom Inc.
• Cisco Systems Inc.
• Comarch SA
• CSG Systems International, Inc.
• HP Enterprise Company
• Huawei Technologies Co., Ltd.
• IBM Corporation
• Infosys Limited
• Netcracker Technology Corporation
• Nokia Corporation.

Global OSS & BSS Market Segmentation Analysis

By Component

• Software
• Services

By Deployment Mode

• On-Premises
• Cloud-Based

By Application

• Billing and Revenue Management
• Network Management
• Customer Management
• Service Assurance
• Order Management

By Technology

• 5G
• Cloud Computing
• Artificial Intelligence (AI)
• Internet of Things (IoT)
• Big Data Analytics

By End-User

• Telecom Operators
• IT and Cloud Service Providers
• Enterprises (BFSI, Retail, Manufacturing, etc.)

By Region

• North America (U.S., Canada, Mexico)
• Europe (Germany, France, UK, Italy, Spain, Russia, Rest of Europe)
• Asia-Pacific (China, India, Japan, ASEAN, Rest of Asia-Pacific)
• Latin America (Brazil, Mexico, Rest of Latin America)
• MEA (Saudi Arabia, South Africa, UAE, Rest Of MEA)

Segmentation Analysis

The market scope is segmented because of By Component, By Deployment Mode, By End-User, By Application, By Region, and By Technology.

By Component

Based on the Component of the market is segmented into Software, Services.

Software solutions carrying out diverse functionalities, which are critical to telecom operations. Software develops network management software that oversees and optimizes network infrastructure. Service provisioning software manages the activation and delivery of telecom services. In the case of billing software, it deals with the customer billing and charges assessment, and CRM, focuses on the management of customer interaction in relation to enhancement of quality in telecom services. It often takes the form of modules, each where OSS may be specifically focused on network and service management, and BSS on billing and customer management, hence allowing dedicated functionalities with integration.

Services include consulting, system integration, support, and maintenance. Consulting services focus on designing and planning OSS/BSS implementations, ensuring that the new solutions would work painlessly with the existing systems, and applying system integration. Support and maintenance services are intended for continued support and updates to ensure that OSS/BSS systems are functioning effectively and serve for a long time.

By Deployment Mode

Based on the Deployment Mode of the market is segmented into On-Premises, Cloud-Based.

This traditional model on-premises deployment implementation of OSS and BSS places them on the telecom operator's own servers, where it is operated. This way, control over security and customization is maximized since everything is operated and maintained internally. This allows for diverse configurations and integrations that cut across specific needs for each operation but is expensive in terms of capital investment in hardware and the maintenance costs that accrue over time.

Cloud-Based Deployment SaaS and cloud-hosted solutions refer to OSS/BSS systems that are hosted on external servers offered by cloud-service-providers. This provides for the scalability of solutions: additional resources can be added as needed without significant upfront expenses. This allows for flexible deployment/updates, and it reduces capital expenditure since what were to have been large, fixed costs are converted into variable, operational expenses. This approach will also enable agility and innovation while reducing internal IT resources needed.

Regional Snapshots

Regional dynamics are the significant drivers in the OSS and BSS market as they portray various demands and opportunities across different geographical regions.

The North America region continues to be a major one for the OSS/BSS market as there matured telecom infrastructures and high levels of technology adoption. The operators from this region deploy advanced OSS/BSS solutions much earlier to handle complex network operation nature and provide better customer experiences. Regulatory pressures along with the operational efficiency is also driving the need for advanced systems. Innovation focus along with technological advancement, with the integration of AI and 5G, helps in sustaining a strong market for OSS/BSS solutions in the region.

Europe is also important, with a very high level of regulatory compliance and market competition. Telecom operators are concerned about their data privacy, billing accuracy, and service quality, which means that OSS/BSS solutions help them maintain compliance as well as operational excellence. The region has focused quite significantly on digital transformation and smart technologies, such as IoT and 5G, which places investments in better OSS/BSS systems to sustain these.

Asia-Pacific is the fastest-growing market as fast-paced telecom infrastructure development and surging consumer demand for connectivity are driving it. Asia-Pacific's emerging markets are thus expanding their telecom networks and investing highly in digital transformation for support in terms of a growing consumer base and proliferation of mobile and IoT devices. This growth brings with it significant demands for scalable, yet flexible OSS/BSS solutions, which could cater to diversified and expanding network requirements. The countries with large populations, such as China and India, with growing digital economies, seem to have a very significant impact on the growth of the market.

Latin America and Middle East & Africa are emerging markets for OSS/BSS adoption by telecom operators. Network modernization and better customer service needs are key demand generators in Latin America, and the investment in telecom infrastructure and efforts to improve service delivery and operational efficiency are critical drivers for OSS/BSS adoption in Middle East & Africa.

Finally, regional drivers based on technological advances, regulatory requirements, and expansion in the market influence the global OSS/BSS market, thus giving rise to regionalized solutions to meet the particular regional needs and opportunities.

Oss And Bss Market Report is also available for below Regions and Country Please Ask for that

North America

• U.S.
• Canada

Europe

• Switzerland
• Belgium
• Germany
• France
• U.K.
• Italy
• Spain
• Sweden
• Netherland
• Turkey
• Rest of Europe

Asia-Pacific

• India
• Australia
• Philippines
• Singapore
• South Korea
• Japan
• China
• Malaysia
• Thailand
• Indonesia
• Rest Of APAC

Latin America

• Mexico
• Argentina
• Peru
• Colombia
• Brazil
• Rest of South America

Middle East and Africa

• Saudi Arabia
• UAE
• Egypt
• South Africa
• Rest Of MEA

Points Covered in the Report

The points that are discussed within the report are the major market players that are involved in the market such as market players, raw material suppliers, equipment suppliers, end users, traders, distributors and etc.

The complete profile of the companies is mentioned. And the capacity, production, price, revenue, cost, gross, gross margin, sales volume, sales revenue, consumption, growth rate, import, export, supply, future strategies, and the technological developments that they are making are also included within the report. This report analysed 5 years data history and forecast.

The growth factors of the market are discussed in detail wherein the different end users of the market are explained in detail.

Data and information by market player, by region, by type, by application and etc., and custom research can be added according to specific requirements.

The report contains the SWOT analysis of the market. Finally, the report contains the conclusion part where the opinions of the industrial experts are included.

Key Questions

• How much the global Oss And Bss Market valued?
• Which region has the largest share in 2024 for the global Oss And Bss Market?
• What are the driving factors for the market?
• Which is the leading segment in the global market?
• What are the major players in the market?

Research Scope of Oss And Bss Market

• Historic year: 2019- 2022
• Base year: 2023
• Forecast: 2024 to 2032
• Representation of Market revenue in USD Million

Oss And Bss Market Trends: Market key trends which include Increased Competition and Continuous Innovations Trends: